Your Sana Experts
We are onsite. We know Sana. We are Sana.
NPA specialises in a diverse range of real estate services. From beachside and beachfront off-the-plan sales to the resale of established apartments from our exclusive projects, we excel in connecting clients with their ideal homes.
Our expertise extends to building management and residential leasing, ensuring individuals find the perfect place to call home. As well as commercial leasing, where we facilitate strategic partnerships for business success.
How can we help?
Pool Area
A reminder that pets and glass are not allowed in the pool area.
Security
For your safety, please ensure that all doors are closed properly when you enter the building. Do not prop open fire escape doors as this lets anybody enter the building, and gives them access to all levels.
Emergencies Process
- In the event of an emergency please see below contacts:
- Fire – Call 000
- Security – Emergency, call 000
- Lift Breaking down– Going up Elevators- 1800 855 127
- Urgent building electrical & plumbing issues – Oceanside Services 07 5520 7100
$185 inc GST 1st half hour, $185 inc GST. per hour thereafter - Lockout – SPL 07 5588 8111
SPL Cost – 5-9pm $220 / After 9pm $250
Residents need to advise locksmith there is a lockbox onsite which they have access to to gain entry
If a keyed barrel needs to be drilled and replaced, residents will additionally incur a return charge of $130 for a replacement barrel that must be installed during business hours. - Other – QBS Strata 07 5519 9000
Building and Maintenance Request Process
- Request
Email QBS Strata [email protected] - Review
Your request is reviewed by the strata team and approval is sought by the building committee.
- Approve
You will be notified of the outcome, and if the request is approved, it will be scheduled.
- Request
Complete the building request in Mybos – Log into your app and click maintenance request - Review
Your request is reviewed by the building management team and approval is sought by the building committee.
- Approve
You will be notified of the outcome, and if the request is approved, it will be scheduled with the building caretaker, with status changes by caretaker updating your case.
Building and Incident Report Process
- Incident Incident occurs
- Communicate Complete incident report that can be obtained by QBS Strata
- Review Your incident is reviewed by the strata team and communicated to the committee.
- Notification You will be notified of the outcome.
- Incident Incident occurs
- Communicate Complete incident report in Mybos – Log into your app and click maintenance request
- Review Your incident is reviewed by the building management team and communicated to the committee.
- Notification You will be notified of the outcome.
Restricted Keys Request Process
Restricted keys can be ordered through SPL via the below process at a cost of $30-$45.
PLEASE NOTE PAYMENT NEEDS TO BE MADE TO SPL SECURITY AND NOT NPA.
- Complete the SPL Security form (see TBA), by indicating your unit number, adding your details, your billing details and your contact number. Keys will be sent to an address.
- Once the form is completed, please email QBS starta request form ( click here) and attach form (QBS strata need to sign the form or keys will not be ordered).
- QBS will then check the authority ownership and sign sending to SPL and will CC yourself.
- Please then make contact with SPL to arrange payment to you directly.
FOB & Garage request Process
Restricted fobs and garage remotes can be ordered through Action Data and Communication via the below process
- Complete the form (CLICK HERE).
- Once the form is completed, please email directly to Action data
- They will then arrange a call out to copy fobs that you have
Moving Request Process
1) Complete move in request by selecting time that works ( see email for link)
Move in times 7.30am- 11.30am / 12.00pm – 3:30pm Monday – Saturday
2) Attend site on allocated date with removalist
- As tenants will be living onsite and may need to use the lift we ask that if urgent residents contract the resident moving in by calling 07 5240 7079 . This number is directed to facilities and team can support.
What will happen if my removalist or delivery truck is late during my allocated time?
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, you will need to book in a time in the next available time.
FAQs
Please contact your provider as all apartments have NBN
Please contact your preferred provider
Please contact Strata for pet application form.
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, we will endeavour to continue your move-in at the next available time.
We have allowed for small items to be delivered for residents by having move ins finishing at 4pm each day. Please speak with your delivery company and request that delivery be after this time. You can then utilise the elevators with padding to move 1 off items into your apartment.
every request is logged, reviewed, and actioned in the most efficient way possible.
Please follow the prompts via the link below:
https://www.alroeconstructions.com.au/afterservice
To maintain a streamlined process and ensure all issues are properly managed, we are unable to
accept requests via email, phone calls, or SMS.
All residents are reminded to park in their own allocated park/s. We note that some cars have remained in non-allocated parks, and if this persists we will arrange for the cars to be towed at the owner’s expense.
Please refer to your QBS Welcome Pack for information for how to access a copy of the by-laws. These documents are sent to each Owner as soon as we receive confirmation of ownership from their solicitor. If you didnt receive these please contact QBS.
LOT IMPROVEMENT APPLICATION FORM
Please contact QBS and complete form.
When QBS receives a completed application, QBS has a look over it and then forwards it to the Committee for consideration.
Rubbish Removal
Each resident is responsible for the removal of all rubbish associated with their move-in including; packing boxes, bubble wrap, paper wrap, furniture and appliance boxes etc. Please remove your rubbish and DO NOT throw it in the communal bin. There will be a cost charged to any residents who dispose of moving materials in the communal bin.
1800 468 586 (1800 Got Junk)
No call out charge for quote, can remove the same day if you are happy with the quote. Prices are based on volume.
Open between Xmas & New Year.
Gold Coast Rubbish Removal 0404 909 242
Prices would be between $200 – $300 depending on amount of rubbish.
Open between Xmas & New Year.
Man & A Ute 0405 697 793
Prices start from $180 per ute load.
Open between Xmas & New Year.
The Team
Sana Sales Appraisal Form
Sana Leasing Appraisal Form
