Your Hemingway Experts
We are onsite. We know Hemingway. We are Hemingway.
NPA specialises in a diverse range of real estate services. From beachside and beachfront off-the-plan sales to the resale of established apartments from our exclusive projects, we excel in connecting clients with their ideal homes.
Our expertise extends to building management and residential leasing, ensuring individuals find the perfect place to call home. As well as commercial leasing, where we facilitate strategic partnerships for business success.
How can we help?
Security
For your safety, please ensure that all doors are closed properly when you enter the building. Do not prop open fire escape doors as this lets anybody enter the building, and gives them access to all levels.
Pool Area
A reminder that pets and glass are not allowed in the pool area.
Emergencies Process
In the event of an emergency please see below contacts:
- Fire – Call 000
- Security – Emergency, call 000
- Intruders, resident breaking rules, loud music, incidents of theft, regarding noise – Ozi Security – 1300 075 098
NB: If issue is relating to a resident apartment the cost will be on charged to the resident. - If kids are in the pool area, call 131 444 (Police Link)
- Intruders, resident breaking rules, loud music, incidents of theft, regarding noise – Ozi Security – 1300 075 098
- Lift breaking down – Otis 1800 626 847
- Urgent building electrical & plumbing issues –
- Electrician – Mitch Frew from MF Electrical Group 0407 732 344
- Plumber – Dirk Gardner from Conspec Group 0403 981 054
- Lockout – SPL 07 5588 8111
SPL Cost – 5-9pm $220 / After 9pm $250
Residents need to advise locksmith there is a lockbox onsite which they have access to to gain entry
If a keyed barrel needs to be drilled and replaced, residents will additionally incur a return charge of $130 for a replacement barrel that must be installed during business hours. - Other – NPA 07 5677 0511
Building and Maintenance Request Process
- Request
Complete the building request in Mybos – Log into your app and click maintenance request - Review
Your request is reviewed by the building management team and approval is sought by the building committee.
- Approve
You will be notified of the outcome, and if the request is approved, it will be scheduled with the building caretaker, with status changes by caretaker updating your case
Building and Incident Report Process
- Incident: Incident occurs
- Communicate: Complete incident report in Mybos – Log into your app and click maintenance request
- Review: Your incident is reviewed by the building management team and communicated to the committee.
- Notification: You will be notified of the outcome.
Restricted Keys Request Process
Restricted keys can be ordered through SPL via the below process at a cost of $30-$45, depending on security level
- Complete the SPL form (see link here), by indicating your unit number, adding your details, your billing details and your contact number. Keys can be sent to an address or picked up from Bundall show room, please specify which you prefer (please note sending will come with a cost).
- Once the form is completed, please email [email protected] (Body Corp need to sign the form or keys will not be ordered).
- Body Corp will then check the authority ownership and sign sending to SPL and cc yourself to arrange for payment.
- SPL will then make contact with regards to payment to you directly.
FOB & Garage request Process
- Transfer funds to NPA Realty BSB 062900 ACC 11172164 with a reference of your last name and unit number.
- Complete the fob order, by placing a building request and uploading a copy of your receipt of transfer.
- The request will be processed and your fobs will be held in the office lockbox for collection from NPA Caretaker.
- Fobs and Remotes can be posted for a charge of $25 inc GST
Moving Request Process
Caretaker Schedule
FAQs
Storage boxes can be installed by placing a request to SSKB. The request is a Lot improvement application (which includes over the bonnet storage locker), which you can submit it here:
https://sskb.com.au/improvement-of-lot/
If you know your car parking space bay number, that would also be useful for you to mention (and if they want to install in one car parking space only or two).
Please see link for information on storage locker. CLICK HERE.
Developer – Hirsch & Faigen
Contact: hfproperty.com.au
Builder – Hutchinson
Contact: [email protected]
Building Management – NPA
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, we will endeavour to continue your move-in at the next available time.
Hutchinson Builders has engaged DLP Manager as a transparent and convenient tool for residents and property managers to log and track any concerns that may be experienced in the apartment for the duration of the warranty period.
Once an item is logged in DLP Manager, Hutchinson’s maintenance team will assess and action accordingly, as well as providing a handy platform where you will be able to communicate directly with the team and subcontractors along the way.
If you have any queries regarding the platform, please don’t hesitate to reach out via email [email protected].
All residents are reminded to park in their own allocated park/s. We note that some cars have remained in non-allocated parks, and if this persists we will arrange for the cars to be towed at the owner’s expense.
LOT IMPROVEMENT APPLICATION FORM
Under forms, you can find the link for lot improvement applications (which over bonnet storage for the car parking spaces would fall under)
https://sskb.com.au/improvement-of-lot/
The CTS number for Hemingway is (on the form). It is 56239
When SSKB receives a completed application, SSKB has a look over it and then forwards it to the Committee for consideration.
Please complete Pet application form and email it to [email protected]
PET IMPROVEMENT APPLICATION FORM
For pet applications:
https://sskb.com.au/pet-application-form-qld/
The CTS number for Hemingway is (on the form). It is 56239
When SSKB receives a completed application, SSKB has a look over it and then forwards it to the Committee for consideration.
Rubbish Removal
Each resident is responsible for the removal of all rubbish associated with their move-in including; packing boxes, bubble wrap, paper wrap, furniture and appliance boxes etc. Please remove your rubbish and DO NOT throw it in the communal bin. There will be a cost charged to any residents who dispose of moving materials in the communal bin.
1800 468 586 (1800 Got Junk)
No call out charge for quote, can remove the same day if you are happy with the quote. Prices are based on volume.
Open between Xmas & New Year.
Gold Coast Rubbish Removal 0404 909 242
Prices would be between $200 – $300 depending on amount of rubbish.
Open between Xmas & New Year.
Man & A Ute 0405 697 793
Prices start from $180 per ute load.
Open between Xmas & New Year.
The Team
Hemingway Leasing Appraisal
Hemingway Sales Appraisal
