Your One Palm Experts
We are onsite. We know One Palm. We are One Palm.
NPA specialises in a diverse range of real estate services. From beachside and beachfront off-the-plan sales to the resale of established apartments from our exclusive projects, we excel in connecting clients with their ideal homes.
Our expertise extends to building management and residential leasing, ensuring individuals find the perfect place to call home. As well as commercial leasing, where we facilitate strategic partnerships for business success.
How can we help?
Security
For your safety, please ensure that all doors are closed properly when you enter the building. Do not prop open fire escape doors as this lets anybody enter the building, and gives them access to all levels.
Pool Area
A reminder that pets and glass are not allowed in the pool area.
Emergencies Process
- In the event of an emergency please see below contacts:
- Fire – Call 000
- Security – Emergency, call 000
- intruders, resident breaking rules, loud music, incidents or theft, regarding noise – OZI Security – 1300 075 098
- NB: if issue is relating to a resident apartment the cost will be charges to the resident.
- If kids are in the pool area, call 131 444 (Police Link)
- Lift breaking down – Schindler 0738 6882 111
- Urgent building electrical & plumbing issues – Oceanside Services 07 5520 7100
$180 inc GST 1st half hour, $180 inc GST. per hour thereafter - Lockout -SPL – 55888 111
SPL Cost -Mon – Friday 5pm – 9pm & Saturday 7am-9pm $220 +labour fee ($220 per hour)
After 9pm Monday – Sunday & Public Holidays – $270 +labour fee ($270 per hour)
Change of Lock – John Barnes & Co -07 3275 8888 - Residents need to advise locksmith there is a lockbox onsite which they have access to to gain entry
- Other – NPA 07 5240 7079
Building and Maintenance Request Process
- Request
Complete the building request in Mybos – Log into your app and click maintenance request - Review
Your request is reviewed by the building management team and approval is sought by the building committee.
- Approve
You will be notified of the outcome, and if the request is approved, it will be scheduled with the building caretaker, with status changes by caretaker updating your case.
Building and Incident Report Process
- Incident Incident occurs
- Communicate Complete incident report in Mybos – Log into your app and click maintenance request
- Review Your incident is reviewed by the building management team and communicated to the committee.
- Notification You will be notified of the outcome.
Restricted Keys Request Process
Restricted keys can be ordered through John Barnes & Co via the below process at a cost of $35.13 each +GST
PLEASE NOTE PAYMENT NEEDS TO BE MADE TO JOHN BARNES & CO AND NOT NPA.
- Complete the John Barnes form (see link here), by indicating your unit number, adding your details, your billing details and your contact number. Keys will be sent to an address.
- Once the form is completed, please submit a building request form ( click here) and attach form (committee need to sign the form or keys will not be ordered).
- We will then check the authority ownership and sign sending to John Barnes and will CC yourself.
- Please then make contact with John Barnes to arrange payment to you directly.
FOB & Garage request Process
- Transfer funds to NPA Realty BSB 062900 ACC 11172164 with a reference of your last name and unit number.
- Complete the fob order, by placing a building request and uploading a copy of your receipt of transfer.
- The request will be processed and your fobs will be placed in your letterbox once complete.
Moving Request Process
1) Complete move in request by selecting time that works ( See link above)
Move in times 7.00am- 11.00am / 11.30am – 3.30pm Monday – Saturday
- Please note your number will be linked to a virtual number for the time when you are moving in, so if residents need to use elevator to get to their level they can contact resident moving in.
- We ask all residents where possible to use fire stairs when move ins are being performed
2) Attend site on allocated date with removalist
- As tenants will be living onsite and may need to use the lift we ask that if urgent residents contract the resident moving in by calling 0420 102 733 . This number is redirected to residents who are moving in at their allocated time
What will happen if my removalist or delivery truck is late during my allocated time?
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, you will need to book in a time in the next available time.
FAQs
Strata Manager – Stratacare
Contact: [email protected]
Developer – Velocity Property Group
Contact: [email protected]
Building Management – NPA Projects
Contact: [email protected]u
Sign up at iinet:
https://www.iinet.net.au/home
Sign up with Origin Energy
Please contact Stratacare for pet application form.
All residents are reminded to park in their own allocated park/s. We note that some cars have remained in non-allocated parks, and if this persists we will arrange for the cars to be towed at the owner’s expense.
Please refer to your Stratacare Welcome Pack for information for how to access a copy of the by-laws. These documents are sent to each Owner as soon as we receive confirmation of ownership from their solicitor. If you didnt receive these please contact SSKB.
LOT IMPROVEMENT APPLICATION FORM
Under forms, you can find the link for lot improvement applications (which over bonnet storage for the car parking spaces would fall under)
https://stratacare.com.au/client-resources/forms/lot-alteration-improvement-application-form/
When Stratacare receives a completed application, Stratacare has a look over it and then forwards it to the Committee for consideration.
Rubbish Removal
Each resident is responsible for the removal of all rubbish associated with their move-in including; packing boxes, bubble wrap, paper wrap, furniture and appliance boxes etc. Please remove your rubbish and DO NOT throw it in the communal bin. There will be a cost charged to any residents who dispose of moving materials in the communal bin.
1800 468 586 (1800 Got Junk)
No call out charge for quote, can remove the same day if you are happy with the quote. Prices are based on volume.
Open between Xmas & New Year.
Gold Coast Rubbish Removal 0404 909 242
Prices would be between $200 – $300 depending on amount of rubbish.
Open between Xmas & New Year.
Man & A Ute 0405 697 793
Prices start from $180 per ute load.
Open between Xmas & New Year.
The Team
One Palm Sales Appraisal Form
One Palm Leasing Appraisal Form
