Your Capri Experts
We are onsite. We know Capri. We are Capri.
NPA specialises in a diverse range of real estate services. From beachside and beachfront off-the-plan sales to the resale of established apartments from our exclusive projects, we excel in connecting clients with their ideal homes.
Our expertise extends to building management and residential leasing, ensuring individuals find the perfect place to call home. As well as commercial leasing, where we facilitate strategic partnerships for business success.
How can we help?
Contents
00:00 Welcome & Overview
00:38 Letterboxes & Intercom System
01:46 Remotes, Entry & Access Gates
03:15 Street Lighting & Visitor Parking
04:09 Bins & Water Meters
05:19 Locks & Emergency Access
07:06 Garage Overview & NBN Setup
09:31 Laundry & Power Safety Switches
10:33 Toilets & Emergency Contacts
12:02 Air Conditioning & Fan Controls
13:28 Kitchen Appliances & Features
15:57 Induction Cooktop & Gaggenau Oven
19:03 External Villa Features
19:20 Upstairs: Bedrooms & Bathrooms
22:20 Resident Lounge & Facilities
24:25 Maintenance & Strata Info
26:14 Fireplace & Resident Lounge Kitchen
29:22 Pool, BBQ & Outdoor Amenities
33:00 Pool Bylaws & Behaviour
34:32 Moving Waste & Final Notes
Mybos
All residents should have received access to mybos, 4 weeks before their settlement. If you haven’t received a log in please email [email protected]
Pool Area
A reminder that pets and glass are not allowed in the pool area.
Emergencies Process
- In the event of an emergency please see below contacts:
- Fire – Call 000
- Security – Emergency 000
- Intruders, resident breaking rules, loud music, incidents of theft, regarding noise – Ozi Security – 1300 075 098
NB: If issue is relating to a resident villas the cost will be on charged to the resident. - If kids are in the pool area, call 131 444 (Police Link)
- Intruders, resident breaking rules, loud music, incidents of theft, regarding noise – Ozi Security – 1300 075 098
- Urgent building electrical & plumbing issues – Oceanside Services 07 5520 7100
$185 inc GST 1st half hour, $185 inc GST. per hour thereafter - Lockout – SPL 07 5588 8111
SPL Cost – 5-9pm $220 / After 9pm $250
Residents need to advise locksmith there is a lockbox onsite which they have access to to gain entry past the entry gate
Common area Maintenance Request Process
- Request
Complete the building request in Mybos – Log into your app and click maintenance request - Review
Your request is reviewed by the building management team and approval is sought by the building committee.
- Approve
You will be notified of the outcome, and if the request is approved, it will be scheduled with the building caretaker, with status changes by caretaker updating your case
Building and Incident Report Process
- Incident: Incident occurs
- Communicate: Email Strata manager to SSKB
- Review: Your incident is reviewed by the committee
- Notification: You will be notified of the outcome by the committee .
Restricted Keys Request Process
Restricted keys can be ordered through SPL via the below process at a cost of $30-$45, depending on security level
- Contact SPL – [email protected] for your specific form for your apartment, by indicating your unit number and proof of ownership. Keys can be sent to an address or picked up from Bundall show room, please specify which you prefer (please note sending will come with a cost).
- SPL will then make contact with regards to payment to you directly.
Remote request Process
For any additional or lost fobs, please contact Mike from Seaside solutions.
- Please email [email protected] Provide your unit number, full name and number of tags required.
- Cost $66 per tag. Please allow 5-7 days for delivery to your mail box
- Please contact the supplier direct to place your order on 07 or email TBA
- Kindly arrange collection directly from the supplier
Moving Request Process
1) Complete move in request by selecting time that works in mybos( See link above)
Move in times 7:00am- 11:30am / 12:00pm – 4:00pm Monday – Saturday
2) Complete moving documentation and indemnity form
3) Attend site on allocated date with removalist
What will happen if my removalist or delivery truck is late during my allocated time?
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, you will need to book in a time in the next available time.
Bin Collection points
Bin Collection days are Friday weekly and fortnightly Recycling.
Collection Points are marked in blue.
Please note temporary location in diagram for the below Villas :
Stage 1
– Villas 1, 2, 25, 26, 27, 28
Stage 2
– Villas 1, 2, 25, 26, 27, 28, 41, 42
Stage 3
– Bins can be placed as per blue diagram
FAQs
Developer – Monaco Property Group
Contact: [email protected]
Builder – GREYBURN
Contact: [email protected]
Building Management – NPA
Contact: [email protected]
Please contact your preferred internet supplier for nbn.
Sign up with Supa Energy for your electricity, please see handover documents or visit https://supaenergy.utilmate.com/movein.
Please contact SSKB for pet application form.
Priority will be given to the person allocated at the specific booking time. If you’re late or don’t finish within your allocated time, we will endeavour to continue your move-in at the next available time.
Small items can be delivered at any time with priority given to people booking their move ins.
To Report a genuine construction defect during the 12month DLP, Please email: Monaco Property group see email above
Please include your full name, contact details, villa number and as much information about the issue, the location of the defect and attach photos or a video.
Once they receive your notification, they will aim to achieve a suitable solution in line with their rectification streams: Emergency Repairs within 8 hours, Critical Repairs within 24hours and General Repairs within 4 working weeks.
The above is a guide only. In some cases, they may need assistance from a third party subcontractor or supplier to rectify the issue which could require additional time for works to be completed.
More remotes can be ordered, as per above process.
All residents are reminded to park in their own allocated park/s. In the event that a resident continually parks in the visitor spot please advise the Committee.
Please refer to your SSKB Welcome Pack for information for how to access a copy of the by-laws. These documents are sent to each Owner as soon as we receive confirmation of ownership from their solicitor. If you didn’t receive these please contact SSKB.
This will be held 2 months after 50% of teh villas has settled , please see the Welcome Pack for information on joining the committee. These documents are sent to each Owner as soon as we receive confirmation of ownership from their solicitor.
LOT IMPROVEMENT APPLICATION FORM
Under forms, you can find the link for lot improvement applications
When Strata receives a completed application, they have a look over it and then forwards it to the Committee for consideration.
Please complete Pet application form and email it to strata , this can be found on their portal.
Please contact your agent to arrange keys and welcome pack, these are scheduled to be handed out on settlement date with a team member onsite from 10-2pm.
For any additional or lost keys please contact Mailmaster Mailboxes
- Phone: 1300 794 555
Email: [email protected]
Bins are collected on the internal road on Tuesday each week with bins needing to be on the left as per the diagram
Please see “how to videos”
Pool Hoist is located in the store room and can accessed by teh lock box next to teh door with the code (XXXX).
The lift must remain on charge and can be unplugged to be used in the pool area ( as per how to video), returning after use and placing back on charge.
Kitchen sink water pressure is 6 star rated at a flow of 4lt per min. In the event that owners wish to increase this flow the manufacture can be contacted to have a different type of filter for the tap head.
Rubbish Removal
Each resident is responsible for the removal of all rubbish associated with their move-in including; packing boxes, bubble wrap, paper wrap, furniture and appliance boxes etc. Please remove your rubbish and DO NOT throw it in the communal bin. There will be a cost charged to any residents who dispose of moving materials in the communal bin.
1800 468 586 (1800 Got Junk)
No call out charge for quote, can remove the same day if you are happy with the quote. Prices are based on volume.
Gold Coast Rubbish Removal 0404 909 242
Prices would be between $200 – $300 depending on amount of rubbish.
Man & A Ute 0405 697 793
Prices start from $180 per ute load.
The Team
Gary Burton
Caretaker
